The Quality Management System (QMS) at Deep Detection is driven by the company vision “Better inspection for a safer and more circular world” and our values:

• We make technology easy for our clients to adopt.
• Execution makes the difference.
• Let´s talk. Always communicate.
  

In this way the management team weave the company values into the core activities of the business. The management team set five annual missions dedicated to the design, manufacture and commercialisation of its PhotonAi^® X-ray products driven by the market sectors, client needs and relevant external context. We want to make it easy for clients to build enhanced inspection systems with our products to improve quality, safety and waste reduction in their own operations. That means our QMS must be based on Design-Led Thinking, Integrated Product Development, Operational Excellence and Effective Communication across all business activities.

• Design-Led Thinking: Plan the quality and user goals from the beginning.  Making technology easy for clients to adopt means having the end user and their application needs in mind from the beginning of any development.  Since we design every element of our products in house, Quality begins with the Technology, Innovation and Development efforts of the company.   Anchoring Quality from the inception of products provides a competitive edge from the outset.
  
• Integrated Product Development:  A collaboration framework for effective decision making. A product is a complex system with many dependencies. As an idea, it may be the realm of one or two people. As it grows many more hands and minds get involved from different departments until thousands of people may be using it.  Inside the Quality Management System we define our Design, Develop, Deploy and Deliver framework for effective decision making throughout the innovation and commercialisation process.  Staged handovers between expert groups integrate diverse perspectives and knowledge bases to help anticipate and prevent issues, to maximise opportunities and discoveries and to adapt to changing environments or market needs. 
  
• Operational Excellence: Delivering on our commitments. At the heart of every product company is the need to deliver the promise. Our Product Operations are the gate keepers of Quality Control and our procedures and standards are designed to grow customer satisfaction year on year.  We adopt a spirit of continuous improvement to learn and apply ever improving practices through external feedback and the collaboration between departments. Our Sales and post sales procedures connect with Operations to ensure we deliver what we say, when we say. In all of our activities we plan for the responsible use of resources, avoidance of waste and we consider safety and environmental impacts.
  
• Effective Communication: Continuous alignment keeps us on track. Let´s talk is more than just a value. Often informal conversations are the most eye opening and influential.  We have a regular cadence of meetings to allow business processes to run smoothly in parallel.  At the beginning of each year we set annual business goals and individual objectives, transparent to the whole team. Each quarter we steer the Quality and Sustainability agenda and share the strategy and our achievements at Trimestral company events.  At monthly department meetings we close the loop from client feedback to product development, assembly, shipment and technical support.  On a weekly basis each project team meets with the management team to preview the upcoming activities and resolve hot topics.
  
• Environmental and Social Responsibility.  The company is committed to sustainable practices from responsible service contracts to providing high quality employment roles and flexible options to minimise environmental impact at the individual level.  Our products are designed with reusable materials in mind and comply with regulatory requirements including RoHS and REACH.
  

A company quality program is an open and living policy, part of the culture, that grows with experience and expansion. Every individual and team in the company has a contribution to make and a responsibility to make that contribution.  Never let Quality concerns go unreported or ignore incidents or lapses that may later cause difficulties or mishaps.  When in doubt, always ask the question on your mind.
 
Thank you for joining our Journey, we look forward to enjoying it together and making a difference through our unique combination of people, technology and a touch of AI.

The Management Team:   David Ciudad, CEO Colin Burnham, COO José Gabriel Macias, CTO